Custom Wedding Albums and Photo Books
Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:
- a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
- Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
- In the even that the order was erroneously process such as an error was made on the size of the book or color/style, compared to the original recorded order
Prints & Canvases
All prints and canvases are products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. JC Ruiz Photography does guarantee that the prints you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders are due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received.
If you have any questions, please call us at 954-695-1116 or email email@example.com
If you received a confirmation email that your order has shipped but you have not received the order in the maximum allotted time for the shipping method chosen, please contact customer service at firstname.lastname@example.org to arrange a reprint. For Economy shipping, 20 business days must elapse before we are able to process a reprint for a “lost” order. For Standard shipping, 15 business days must elapse before the order will be considered “lost.” “Lost” order remakes will be handled on a case-by-case basis.